Cumberland Transit | 2807 West End Ave. Nashville, TN | 615-321-4069

FAQ

We've got your covered - check out our FAQ if you need more information about our policies

Return Policy

If the product is not worn, washed or damaged you can send it back to us for a refund. Please include the merchandise, order number, and a note explaining the return; we can refund the price of the your order not including shipping. Just send your returns to: Cumberland Transit, Attn. Returns, 2807 West End Ave Nashville, TN 37203. Returns must be sent back to Cumberland Transit within 45 days of purchase. PayPal orders must be sent back within 30 days.

 

Exchange Policy

We can, of course, exchange items. If you would prefer another item, just return the unwanted merch and let us know what you would like instead.  Or email us at info@cumberlandtransit.com and we'll help you sort it out. 

 

Why is my credit card being denied?

Here are the reasons why your card might be denied:

  1. The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.
  2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.

 

I keep trying to place my order but it's not going through. Why?

Make sure you have filled out all of the fields, including the country you will ship to. If you still have problems, email info@cumberlandtransit.com with a description of your problem and we'll look into your specific case lickity- split!


How long will it be until my order ships?
We have a one to two week shipping time for orders within the United States. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary.


It's been a long time and I still don't have my order. What do I do?
Email us at info@cumberlandtransit.com and if you can please have your Order Number handy. This is the number that you received when your order was placed. When you ordered, you were directed to a page where you were prompted to print your receipt--the number is on that page. Once you email us, we'll contact you if we need to or just fix the problem and send you your order.


I hate spam mail, you're not going to use my personal information for anything else, are you?
Absolutely not, we use your information for shipping purposes only, and your e-mail to contact you if there is an issue with your order. Your credit card number is stored in an encrypted secure format.


Can I contact the client I'm ordering from through Cumberland Transit?
No, we only run their store and process the orders made through Cumberland Transit. If you have a question for the client you will need to go to the client's site. If you don't know the address of their site, you should be able to get there by clicking on the banner image at the top of their store pages.


Can I place an order without a credit card?
Yes. We do take money orders or cashiers checks. No personal checks and only U.S. currency. To place your order, just go through the process of ordering on the website until you get to the order total page, print two copies of that page, then send one copy along with a money order or cashiers check for the total to: Cumberland Transit, 2807 West End Ave, Nashville, TN 37203. Please also send us your contact information in case there is a problem with your order.
We don't recommend ordering this way because we can't guarantee how long it will take for your order to get to us and for us to ship it out to you. Plus, there is always a chance that we might run out of an item by the time we receive your order.


What is the Card Code?
The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.


How much does international shipping cost?
To find out your personal shipping costs, just add the items you want into the shopping cart, enter in your address, and then the postage calculator will figure up your shipping cost before you have to purchase the Item.You may have to pay duties at the time of receiving your order. We will not cover this cost. You will need to find out from your local government web site whether or not you will have to pay a tax to receive your order.

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